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Frequently Asked Questions

I need my own theme and setup an ecommerce store, can you help me?

Not only the theme, but we provide all services for setup an ecommerce stores. Contact us for magento theme customization and ecommerce store setup. We have more then 400 satisfied clients. Ask us Quote for professional magento services.

 

How do I get my theme/extension?

We deliver theme/extensions by download link in the email (The email you have input at purchase time). The download link will be delivered within 12-48 hours. It does not show in your downloadable products.

 

I haven't receive my download yet

We deliver theme/extensions by download link in the email (The email you have input at purchase time). The download link will be delivered within 12-48 hours. It does not show in your downloadable products. Sometimes, our email goes to SPAM, so also check your span within 48 hours. There are many email address where our email server not support outgoing mail server, so better you provide us another email address if you haven't receive any email from us. Or you will get download link from support@magesupport.com. You are still having problem, you can call us on 0091-966-2500-509.

 

I am not getting any reply from Magesupport

Sometimes, our email goes to SPAM, so also check your span within 48 hours. There are many email address where our email server does not support outgoing mail server, so better you provide us an another email address if you haven't receive any email from us or send your email to support@magesupport.com. Or you will get download link from support@magesupport.com. You are still having problem, you can call us on 0091-966-2500-509.

 

I have problem with the download

We provide zip file to download and extract with password protect. In MAC, may be you are not able to extract zip file, so that time we deliver theme/extension by FTP.

 

What will be included in my purchased products?

If you have purchased themes, we will provide magento theme package, Fonts and PSD (Photoshop files). You don't need instruction manual, because we provide free installation. But if you still need guide you can contact our live support for any questions.

 

How to install magento themes?

http://www.magesupport.com/how-to-install-magento-themes

 

For more questions contact us

Call us on 0091-966-2500-509, Email us: support@magesupport.com